What Is Coperas Best Practice Indicators - 1167 Words

Hispanic Opportunity Navigator (HON) Report †¢ The efforts and dedication to the Hispanic growth strategy is reflected in the percentage increase shown in the Credit Union Growth Stage. The score increased by 20% since the last time the HON assessment was completed in 2016. Based on Coopera’s Best Practice Index, Kern Schools Federal Credit Union is at 62% which is within the Emerging stage. †¢ The efforts around the Hispanic Growth Strategy have been more prevalent than years past. Such efforts are driving growth, momentum and the credit union’s leadership is confident they will continue to rise in the trajectory. †¢ Michael acknowledged the low response rate in the survey results for the CU’s cultural score affected their overall score.†¦show more content†¦for certain products then the credit union should be doing the same with their lending. †¢ Have received comments from members saying they are taking their money, but they are not lending them money. They will be exploring possibilities. Is we are taking alternative forms of ids then we should be doing the same with the lending. †¢ Some staff members are still unsure of the growth the credit union has experienced in the last couple of years. It would be a good idea to share HMA numbers with the staff as part of their onboarding process. Jaime and Coopera will finalize the staff training materials to make them available for their staff. †¢ Overall, the cultural buy-in has progressed since the first HON. †¢ The Board of Directors has shown interest in the Hispanic Growth Strategy as well. They have also acknowledged the lack of diversity within their board and it’s an issue. Coopera suggested looking at an associate board position and considering bringing in key Latino community leaders to some of the board meetings during a meet and greet so that they are exposed to the Latino community, but also get to meet potential board candidates. Coopera shared these strategies have worked well for other clients. †¢ Kern Schools FCU would like to hire another person to help with marketing and more of the outreach piece. †¢ Patty suggested that vacant and open positions be filled with a bilingual candidate. The